Is it possible to

explore the emotional level shown in the massages?

improve our massaging skills and hide some emotions to be professionals?

understand our customers' feedback without reading their reviews?

prioritize our service or response based on the emotions of our customers?

To answer the previous questions, we built the Tone Analyst App, which converts text into an emoji or graph based on Natural Language Processing (NLP) algorithms that analyze text content and identify the proportion of emotions presented in the text.

Text can be entered through direct writing, email, image upload or voice recording, and the app analyzes it by using three types of terms: social tendencies, emotions and language style.