Välkommen | A thoughtful onboarding experience
Välkommen is a learning programme and material, designed to support new co-worker’s journey with IKEA in their first 12 months with the business.
This was created as part of a 12 month project in the UK and Ireland due to higher year on year percentages of co-workers leaving within their first 12 months.
Challenges
1) Increase retention of new co-workers.
2) Improve customer experience through knowledgeable and engaged co-workers.
3) Create warm, welcoming environment for new co-workers
