Sad Tom

This is our irreplaceable component, Smarty, he also got a real name, eventually. Meet the Sad Tom. Like the Sad Tomato, just not a tomato. He's empathic and caring, generally, a good guy, and I like him.

You could see a glimpse of him here, along with some thoughts on structuring our error message:
Saddened Brick on an error page

Best
Alice