—No job too small. Designed an internal tool for customer services.
During quarterly operation review, the team recognised that their Customer Service Agent have been spending too much time per one customer’s inquiry because they do not have a sufficient internal tool. I designed this knowledge base dashboard, one place that collect most frequent questions, solutions' procedure, e-mail template for responding. “Help agents. Help customers.”
Part of my case study presentaion, check out full version at
9 months ago
Love how you did the rapid prototype and then designed. Job well done!
This is freakin' awesome!
@Jivaldi Thanks! It's great when you have developer working side-by-side :-).
This would have been so useful at my last job. Nice work!
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