CS Knowledge Base (2013 June)

5 Responses

  1. Chooake Wongwattanasilpa Chooake Wongwattanasilpa

    —No job too small. Designed an internal tool for customer services.

    During quarterly operation review, the team recognised that their Customer Service Agent have been spending too much time per one customer’s inquiry because they do not have a sufficient internal tool. I designed this knowledge base dashboard, one place that collect most frequent questions, solutions' procedure, e-mail template for responding. “Help agents. Help customers.”

    Part of my case study presentaion, check out full version at
    http://www.chooake.com/work_2013_KBdashboard.html

    10 months ago

  2. Jivaldi Jivaldi

    Love how you did the rapid prototype and then designed. Job well done!

    10 months ago

  3. Bruno Felicio Bruno Felicio

    This is freakin' awesome!

    10 months ago

  4. Chooake Wongwattanasilpa Chooake Wongwattanasilpa

    @Jivaldi Thanks! It's great when you have developer working side-by-side :-).

    10 months ago

  5. Patrik Sigmon-Ward Patrik Sigmon-Ward

    This would have been so useful at my last job. Nice work!

    10 months ago

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